Shipping Policy – ThreadWorks

Last updated: August 28, 2026

Every order ships from our warehouse in Mesa, Arizona — the same family operation that has served sewists since 1977.

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Fast, Same-Day Handling

In-stock orders placed before 4:00 p.m. Arizona time, Monday–Friday, are processed and handed to the carrier the same business day. Orders placed after the cutoff, on weekends, or on holidays ship the next business day.

Drop-shipped, special-order, preorder, customized, and backordered items follow the timing shown on the product page or provided by our team. Processing can occasionally take longer when an order needs payment or address verification, inventory confirmation, or when carriers are disrupted — if your order is affected, we'll let you know.

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Free Shipping Over $75

Orders over $75 qualify for free standard shipping, as shown throughout the store. Available shipping options and rates for your address are displayed at checkout.

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Order Verification

To protect our customers from fraud, some orders may need a quick verification step before they ship — typically orders over $750, orders with mismatched billing and shipping addresses, or orders flagged by our fraud-prevention tools. We may ask for phone, address, or ID confirmation. It usually takes only a few minutes. Orders that can't be verified may be canceled and refunded.

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How We Ship

We choose the best carrier for each shipment. Higher-value items may ship with adult-signature confirmation and full insurance, and may require direct delivery (no forwarding services, and no P.O. boxes for high-value items).

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Transit Times

Carrier transit estimates are estimates, not guarantees — weather, holidays, and carrier issues can occasionally cause delays outside our control. We aren't able to refund shipping charges for carrier delays, but if your package is running late, contact us and we'll help track it down.

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Delivery & Missing Packages

Please choose a delivery address where packages can arrive securely.

If tracking shows your package was delivered but you can't locate it, contact us right away. Our team will help you review the delivery information and work with the carrier on the appropriate next steps — these claims sometimes require carrier documentation, and we'll help you through the process.

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Damaged Shipments

If something arrives damaged, please tell us as soon as possible — ideally within 48 hours of delivery — and include photos of the product, the packaging, and the shipping label. Prompt notice helps us work with the carrier and resolve the issue quickly. We'll take it from there.

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Address Accuracy

Please double-check your shipping address at checkout — we can't be responsible for orders sent to an incorrect address that was provided to us, and reshipping fees may apply. If you spot a mistake, contact us immediately and we'll do our best to catch the package before it leaves.

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International Orders

International customers are responsible for customs duties, import taxes, brokerage fees, and compliance with local regulations. We can't control customs processing times.

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Shipping Restrictions

We may decline to ship to freight forwarders, P.O. boxes (for high-value items), or locations with elevated fraud risk.

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Questions?

ThreadWorks
(480) 545-0778 · Monday–Friday, 9am–5pm Arizona time
support@threadworks.com