Have a question about your order or need help finding the right fit? Our ThreadWorks team is happy to help.
Tracking help
Open the tracking link in your shipping email or view your order in your account. If tracking is unclear or your package hasn’t arrived, we’ll help you with the next steps.
Cancel or change an order
Contact us as soon as possible. We’ll do our best to help before the order enters fulfillment. Changes and cancellations aren’t guaranteed.
Refund questions
Need an update on a return or refund? Email support@threadworks.com with your order number. If you’ve received a refund email, include the date so we can help check its status.
