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Refund policy
RETURN, REFUND & DISPUTE POLICY – THREAD WORKS
Last Updated: April 18, 2026
This policy constitutes a binding agreement between the customer (“Customer”) and Thread Works. By placing an order on our website, you acknowledge and agree to the terms below.
60-DAY RETURN POLICY
Thread Works accepts returns within sixty (60) calendar days of confirmed delivery.
Return requests must be submitted in writing within this 60-day period. Requests submitted after 60 days will not be approved.
RETURN AUTHORIZATION REQUIRED (RMA)
All returns require prior written approval and issuance of a Return Merchandise Authorization (RMA).
Returns shipped without an approved RMA may be refused.
ELIGIBILITY REQUIREMENTS
To qualify for a return, the item must:
- Be unused and in new, resalable condition
- Include original manufacturer packaging (intact and undamaged)
- Include all accessories, manuals, components, and packaging materials
- Match original shipment records (including serial numbers where applicable)
- Show no signs of installation, use, or modification
Thread Works reserves the right to inspect all returns prior to issuing a refund.
Items that do not meet these conditions may be denied and returned at the customer’s expense.
RESTOCKING FEES
Approved returns may be subject to a restocking fee:
- Up to 15% for unopened items
- 20–25% for opened but unused items
- Higher fees may apply for large or high-value equipment requiring inspection
Original shipping charges are non-refundable.
Return shipping costs are the responsibility of the customer unless the return is due to an error by Thread Works or a verified defect.
HIGH-VALUE MACHINE RETURNS ($1,000+)
Machines valued over $1,000 must:
- Be returned fully insured
- Require adult signature confirmation
- Be shipped in original factory packaging
- Be sent using a trackable carrier
Improper packaging that results in damage will void refund eligibility.
NON-RETURNABLE ITEMS
The following items are not eligible for return:
- Special order or custom items
- Software or digital products
- Installed or used parts
- Clearance or final sale items
- Items damaged due to misuse or improper installation
DAMAGED OR DEFECTIVE ITEMS
Claims for damaged or defective items must be reported within 48 hours of delivery.
Customers must provide:
- Clear photos of the item
- Photos of packaging
- Photos of the shipping label
Failure to report within this timeframe may void eligibility.
Approved claims will result in replacement, repair, or refund at our discretion.
SHIPPING & DELIVERY POLICY
- Orders over $750 may require adult signature confirmation
- Orders may be delayed or canceled if flagged by fraud detection systems
We reserve the right to request:
- Government-issued identification
- Address verification
- Phone confirmation
Failure to complete verification may result in order cancellation.
Risk of loss transfers to the customer upon confirmed carrier delivery.
LOST OR STOLEN PACKAGES
Thread Works is not responsible for packages marked “Delivered” by the carrier.
Customers are responsible for ensuring a secure delivery location.
All claims must be filed directly with the shipping carrier.
CHARGEBACK & PAYMENT DISPUTES
Thread Works maintains detailed transaction records including:
- Order confirmations
- IP address logs
- Fraud screening results
- Delivery confirmations
- Signature verification (when applicable)
- Serial number tracking
We actively dispute invalid chargebacks using this documentation.
Customers agree to contact Thread Works directly to resolve any issue prior to initiating a dispute.
WARRANTY POLICY
Thread Works honors all applicable manufacturer warranties.
Warranty claims are subject to manufacturer terms and approval.
Remedies are limited to repair or replacement unless otherwise required by law.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, Thread Works shall not be liable for:
- Indirect or consequential damages
- Loss of profits or downtime
- Damage caused by misuse or improper installation
CUSTOMER RESPONSIBILITY
Customers are responsible for:
- Reviewing product descriptions
- Verifying compatibility before purchase
- Ensuring accurate shipping information
Incorrect purchases do not qualify for return beyond the stated policy conditions.
FINAL ACKNOWLEDGMENT
By completing checkout, you confirm that you:
- Have read and understood this policy
- Agree to all return and refund conditions
- Understand that refunds are subject to inspection and approval
CONTACT
For all return requests and support inquiries:
All return requests must be submitted within the 60-day window. Requests submitted outside of this policy may not be reviewed.