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Frequently Asked Questions
How quickly will my order ship?
In-stock orders placed before 4:00 p.m. Arizona time, Monday through Friday, ship the same business day. Orders placed after the cutoff, on weekends, or on holidays ship the next business day. Any drop-ship, preorder, special-order, or verification exception is shown on the product page or communicated by our team.
Are you an authorized dealer?
Yes. ThreadWorks is an Authorized Dealer for the brands we carry, including Brother, Janome, Husqvarna Viking, Pfaff, Singer, Handi Quilter, Juki, and many others.
When you purchase from ThreadWorks, you're receiving genuine products backed by the manufacturer's warranty.
How does the ThreadWorks Price Beat work?
Find the identical, new, in-stock item advertised for less by an authorized U.S. dealer and send the offer to Declan@threadworks.com before purchase. Once verified and subject to the stated requirements, ThreadWorks will beat the advertised price.