To start a return, please log into your account using the link below:
If you checked out as a guest or need help, contact us at
support@threadworks.com
Frequently Asked Questions
How do I start a return?
To start a return, please log into your account using the link above and select the order you’d like to return.
If you checked out as a guest or need assistance, contact us at Support@threadworks.com and we’ll help you get it started.
When will I receive my refund?
Once your return is received and inspected, your refund will be processed back to your original payment method.
Please allow a few business days for the refund to appear, depending on your bank or payment provider.
What if I ordered the wrong part for my machine?
We understand mistakes happen! You’re welcome to return the item as long as it meets our return requirements and is in new, unused condition.
To avoid delays or additional costs, we recommend confirming compatibility before ordering. If you’re unsure, feel free to contact us at Support@threadworks.com and we’ll help verify fitment.