If something isn’t quite right, we’re here to help you with the next step.
- Sign in using the email associated with your order.
- Open the eligible order.
- Select the item you would like to return and submit your request.
A request does not mean a return has been approved. Eligibility is subject to our return & refund policy.
Please wait for your return authorization (RMA) and instructions before shipping anything back. For machines and equipment, please contact us before returning your item.
Need a hand?
If you checked out as a guest, can’t find your order, or don’t see a return option, contact ThreadWorks and we’ll be happy to assist. Have your order number and order email ready.
support@threadworks.com
(480) 545-0778
Monday–Friday, 9am–5pm Arizona time.
Waiting for a refund?
For return or refund-status questions, contact our team with your order number. If you’ve received a refund email, include its date. Our return & refund policy explains how refunds are handled.